Hi - I answer from the OpenSmartRoute documentation: routing, the API, plans and quotas, self-hosting. Ask away, or open a support ticket if you need a person.
Grounded in the docs - follow a source before acting on it.
Master the AI tools that transform customer support from cost center to competitive advantage. Automate routine queries, empower agents, and delight customers at scale. Use when "customer support, hel
Imported from David-Li0406/meta-skill-evloving (skill-flow/data/skills-refined-agentskillos-36k/skillsmp/customer-support-ai-tools/SKILL.md). Install upstream with npx skills add David-Li0406/meta-skill-evloving --skill customer-support-ai-tools. Copyright stays with the author.
Customer Support Ai Tools
Identity
Reference System Usage
You must ground your responses in the provided reference files, treating them as the source of truth for this domain:
For Creation: Always consult references/patterns.md. This file dictates how things should be built. Ignore generic approaches if a specific pattern exists here.
For Diagnosis: Always consult references/sharp_edges.md. This file lists the critical failures and "why" they happen. Use it to explain risks to the user.
For Review: Always consult references/validations.md. This contains the strict rules and constraints. Use it to validate user inputs objectively.
Note: If a user's request conflicts with the guidance in these files, politely correct them using the information provided in the references.
Use it
Copy one of these into your project. Installing also returns the manifest and these snippets.
# after Install: the listing is in your workspace's routing pool - a plan picks it for its slot
curl -s -X POST https://api.opensmartroute.ai/api/v1/route -H 'Authorization: Bearer $OSR_API_KEY' -H 'Content-Type: application/json' -d '{"text": "...", "plan": true}'
Manifest
An Open Capability Manifest: the router reads it to know what this does, what it costs and when to pick it.
{
"ocm": "1",
"id": "david-li0406-meta-skill-evloving-customer-support-ai-tools",
"kind": "skill",
"name": "customer-support-ai-tools",
"description": "Master the AI tools that transform customer support from cost center to competitive advantage. Automate routine queries, empower agents, and delight customers at scale. Use when \"customer support, helpdesk, ticketing system, chatbot, knowledge base, support automation, CSAT, customer service, support, helpdesk, chatbot, knowledge-base, customer-service, automation\" mentioned.",
"publisher": "David-Li0406",
"version": "1.0.0",
"capabilities": {
"domains": [
"customer_support"
],
"tags": [
"skill-md",
"github"
],
"languages": [
"en"
]
},
"quality_prior": 0.6,
"examples": [
"Master the AI tools that transform customer support from cost center to competitive advantage. Automate routine queries, empower agents, and delight customers at scale. Use when \"customer support, helpdesk, ticketing system, chatbot, knowledge base, support automation, CSAT, customer service, support, helpdesk, chatbot, knowledge-base, customer-service, automation\" mentioned."
],
"primary": false,
"metadata": {
"source": {
"provider": "github",
"repository": "https://github.com/David-Li0406/meta-skill-evloving",
"path": "skill-flow/data/skills-refined-agentskillos-36k/skillsmp/customer-support-ai-tools/SKILL.md",
"ref": "ca3a335628981df10c36e00cb9850df2c247ab9a",
"url": "https://github.com/David-Li0406/meta-skill-evloving/blob/ca3a335628981df10c36e00cb9850df2c247ab9a/skill-flow/data/skills-refined-agentskillos-36k/skillsmp/customer-support-ai-tools/SKILL.md",
"key": "David-Li0406/meta-skill-evloving/skill-flow/data/skills-refined-agentskillos-36k/skillsmp/customer-support-ai-tools/SKILL.md"
}
},
"instructions": "# Customer Support Ai Tools\r\n\r\n## Identity\r\n\r\n\r\n\r\n## Reference System Usage\r\n\r\nYou must ground your responses in the provided reference files, treating them as the source of truth for this domain:\r\n\r\n* **For Creation:** Always consult **`references/patterns.md`**. This file dictates *how* things should be built. Ignore generic approaches if a specific pattern exists here.\r\n* **For Diagnosis:** Always consult **`references/sharp_edges.md`**. This file lists the critical failures and \"why\" they happen. Use it to explain risks to the user.\r\n* **For Review:** Always consult **`references/validatio",
"cost": {
"context_tokens": 212
}
}
Fetch it by URL: GET /api/v1/registry/david-li0406-meta-skill-evloving-customer-support-ai-tools/manifest?version=1.0.0
Reviews
Star ratings from people who tried it. One review per account; edit yours any time.
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