Imported from itsual/agent-skills-collection (skills/customer-success/value-realization/SKILL.md). Install upstream with npx skills add itsual/agent-skills-collection --skill value-realization. Copyright stays with the author.

Value Realization

Name: value-realization
Author: itsual

Overview

Value realization makes outcomes visible. Customers renew more confidently when they can see and tell the story of impact inside their organization.

When to Use

Defining success metrics at onboarding
ROI and value review conversations
Executive sponsorship reinforcement
Renewal and expansion justification

Core Practices

Establish baseline metrics before or early in deployment
Align value metrics to the customer’s KPIs, not only vendor vanity metrics
Collect quantitative and qualitative proof points
Package value stories for internal customer stakeholders
Update value evidence ahead of renewal cycles
Share anonymized patterns back into sales and product

Principles

Value unmeasured is value forgotten at renewal time
Customer-owned metrics beat vendor-imposed dashboards when stakes are high
Correlation claims should be honest about attribution limits
Champions need ammunition for their internal buyers

Verification

Baseline and target metrics are set for strategic accounts
Value evidence is refreshed on a cadence
Renewal conversations reference realized outcomes

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value-realization

About

Value Realization

Overview

When to Use

Core Practices

Principles

Verification

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Manifest

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