Hi - I answer from the OpenSmartRoute documentation: routing, the API, plans and quotas, self-hosting. Ask away, or open a support ticket if you need a person.
Grounded in the docs - follow a source before acting on it.
olark - Tool - OpenSmartRoute
Toolv1.0.0
olark
Manage Olark live-chat operators and groups (teams): list, create, update, and assign to teams.