Imported from jeremylongshore/tons-of-skills-marketplace (skills/.curated/retellai-incident-runbook/SKILL.md). Install upstream with npx skills add jeremylongshore/tons-of-skills-marketplace --skill retellai-incident-runbook. Copyright stays with the author (MIT).

Retell AI Incident Runbook

Name: retellai-incident-runbook
Author: jeremylongshore

Overview

Implementation patterns for Retell AI incident runbook — voice agent and telephony platform.

Prerequisites

Completed retellai-install-auth setup

Instructions

Step 1: SDK Pattern

import Retell from 'retell-sdk';
const retell = new Retell({ apiKey: process.env.RETELL_API_KEY! });

const agents = await retell.agent.list();
console.log(`Agents: ${agents.length}`);

Output

Retell AI integration for incident runbook

Error Handling

Error	Cause	Solution
401 Unauthorized	Invalid API key	Check RETELL_API_KEY
429 Rate Limited	Too many requests	Implement backoff
400 Bad Request	Invalid parameters	Check API documentation

Examples

Contain a spike in failed transfers

When transfer failures cross the alert threshold, freeze new agent promotions and route new calls to the last known-good agent or human queue. Capture call identifiers, agent versions, transfer destinations, and response codes without copying recordings into the incident channel. Compare a synthetic preview call with the affected production version, make one reversible routing change, and document the rollback condition before restoring normal traffic.

Resources

Next Steps

See related Retell AI skills for more workflows.

{ "ocm": "1", "id": "jeremylongshore-tons-of-skills-marketplace-retellai-inci-385868", "kind": "skill", "name": "retellai-incident-runbook", "description": "Retell AI incident runbook — AI voice agent and phone call automation. Use when working with Retell AI for voice agents, phone calls, or telephony. Trigger with phrases like \"retell incident runbook\", \"retellai-incident-runbook\", \"voice agent\".", "publisher": "jeremylongshore", "version": "1.0.0", "capabilities": { "domains": [ "general" ], "tags": [ "skill-md", "saas", "retellai", "voice", "telephony", "ai-agents", "skills-sh" ], "languages": [ "en" ] }, "quality_prior": 0.6, "examples": [ "Retell AI incident runbook — AI voice agent and phone call automation. Use when working with Retell AI for voice agents, phone calls, or telephony. Trigger with phrases like \"retell incident runbook\", \"retellai-incident-runbook\", \"voice agent\"." ], "primary": false, "metadata": { "source": { "provider": "skills.sh", "repository": "https://github.com/jeremylongshore/tons-of-skills-marketplace", "path": "skills/.curated/retellai-incident-runbook/SKILL.md", "ref": "HEAD", "url": "https://github.com/jeremylongshore/tons-of-skills-marketplace/blob/HEAD/skills/.curated/retellai-incident-runbook/SKILL.md", "key": "jeremylongshore/tons-of-skills-marketplace/skills/.curated/retellai-incident-runbook/SKILL.md" }, "compatibility": "Designed for Claude Code", "allowed_tools": [ "Read,", "Write,", "Edit,", "Bash(npm:*),", "Bash(curl:*),", "Grep" ], "license": "MIT" }, "instructions": "# Retell AI Incident Runbook\n\n## Overview\n\nImplementation patterns for Retell AI incident runbook — voice agent and telephony platform.\n\n## Prerequisites\n\n- Completed `retellai-install-auth` setup\n\n## Instructions\n\n### Step 1: SDK Pattern\n\n```typescript\nimport Retell from 'retell-sdk';\nconst retell = new Retell({ apiKey: process.env.RETELL_API_KEY! });\n\nconst agents = await retell.agent.list();\nconsole.log(`Agents: ${agents.length}`);\n```\n\n## Output\n\n- Retell AI integration for incident runbook\n\n## Error Handling\n\n| Error | Cause | Solution |\n|-------|-------|----------|\n| 401 Unauthorized | I", "cost": { "context_tokens": 368 } }

retellai-incident-runbook

About