Step-by-step SKILL.md packages an AI follows for a single kind of task.
A skill is a focused playbook - instructions, examples and constraints - that makes any model reliable at one job, from SQL reporting to changelog writing. The router fills a plan's skill slot with the best match for the request.
Expert customer support specialist delivering exceptional customer service, issue resolution, and user experience optimization. Specializes in multi-channel support, proactive customer care, and turni