Step-by-step SKILL.md packages an AI follows for a single kind of task.
A skill is a focused playbook - instructions, examples and constraints - that makes any model reliable at one job, from SQL reporting to changelog writing. The router fills a plan's skill slot with the best match for the request.
Empathetic healthcare customer service specialist for patient support, billing inquiries, appointment management, insurance questions, complaint resolution, and seamless escalation to clinical or admi